Returns & Refund Policy

Last updated: [July 28, 2025]

Thank you for shopping with https://kaivalyalife.in. We value your trust and are committed to providing the best experience with our handmade, alcohol-free Ittars and wellness products. Please read our returns and refund policy carefully before placing an order.

Eligibility for Returns

• Due to the nature of our products (personal care, Ittars, wellness items), returns are only accepted in case of:

  • Wrong product delivered

  • Damaged or leaked product upon delivery

  • Expired product

• To be eligible, the item must be:

  • Unused and unopened

  • In its original packaging

  • Returned within 7 days of receiving the product

Non-Returnable Items

• Products purchased during sales, promotions, or discount offers are non-returnable.

• Opened or used Ittar bottles, sachets, or packages cannot be returned due to hygiene and safety concerns.

Refund Process

• Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

• If approved, your refund will be processed within 5-7 business days to your original payment method.

How to Initiate a Return

1. Email us at kaivalyalife@gmail.com or call +91 8949025607 within 48 hours of delivery.

2. Include:

   • Order number

   • Reason for return

   • Clear photo/video of the item in case of damage/wrong product

3. We will arrange pickup or share return instructions based on your location.

Cancellation Policy

• Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

• Contact us immediately after placing the order if you wish to cancel.

Exchange Policy

• We currently do not offer exchanges unless the wrong or damaged product is received.

• For approved cases, we will initiate a replacement at no additional cost.

Contact Us

If you have any questions about returns or refunds, please reach out to:

KaivalyaLife.in
📞 +91 8949025607
📧 contact@kaivalyalife.in